Engage
Send timely updates to members, staff and guests. Give members a simple way to ask questions and request help through two-way concierge texting.
Broadcasts
Time-sensitive news gets lost in an inbox. Text members, staff and guests, one person at a time or a group the club defines: a league, a roster, a department, the dock. Messages go out through ClubMav on the number the club has configured for member texting.
A weather delay. An event change. A staff reminder before a shift.
Two-way concierge
Members text a question or ask for help, and the club replies in the same thread. No app to install, and staff do not need to answer from a personal phone.
Because the thread stays inside the club's ClubMav account rather than on the personal phone of whoever happened to be on shift, the history is still there next week when a different staff member needs to pick it up.
Engage is also where a member tells the club how it went — a QR at the dining table, a link after a visit, a short prompt by the pool or the ninth green. A few seconds and a tap. Enough to say the drinks never came, the launch was smooth, or the afternoon ran late.
What happens next lives in Improve. Once the response is in, routing to the right manager, follow-up and closing the loop are Improve's work — separately, and by design, so Engage's job here is just to make the touchpoint effortless.
QR codes
Departments often mint QR codes in different tools. After a code is printed, it is hard to change, and the page it opens may not be the club's. Generate branded QR codes for touchpoints across the club — no third-party tool required — and point one at a ClubMav page the club already uses: a feedback prompt, a service request, an order, or a landing page.
A table tent, a cart, a locker, or a card can open the page the club pointed it at.
Also in Engage
One layer
Engage creates the touchpoint — the text that reaches the member, the QR the member scans, the link the member taps. Serve can carry the request that comes from it into the right station. Operate carries staff coordination on the same texting layer. Improve handles the feedback separately, once a member sends it.
Book a demo
Tell us how your club reaches members, staff and guests today. We will walk you through broadcasts and two-way concierge texting.